Refund policy

Return Policy for Online Orders shipped to United States

If you are not satisfied with your purchase from our website, you may exchange or return eligible item(s) for store credit or full refund of the item price. Return shipping labels from addresses in the United States will be provided for returns or exchanges via our self-service returns portal. Refunds will be processed for the price of the returned item(s) only. Initial shipping costs will not be refunded.

To return an item, the following conditions must be met:

• Returns must be made within 10 business days of receipt. 

• Returned item(s) must be unworn, undamaged, and saleable with the original tags and packaging. Hirshleifers Inc. reserves the right to determine if returned merchandise is saleable. Item(s) that are worn, damaged or otherwise unsaleable will not be eligible for a refund or exchange. 

• Books must be un-opened, unused, and in original packaging to be eligible for return. Large books with "final sale" noted in the product description cannot be returned.

• If an item is listed on our website as "final sale", it is excluded from our normal return policy. All items discounted 60% or greater are final sale. 
  

Return Policy for International Online Orders

Any order shipped outside of the United States is a final sale. We do not allow returns or exchanges on international orders.

Beginning June 19th, 2026 we will no longer ship orders to EU countries and EFTA Markets due to EU Right of Withdrawal (Cooling Period) Compliance requirements in those regions.

Return Policy for orders placed In-store or through our Personal Shopping Team

Items returned within 10 days of purchase, with a receipt and in original condition including all brand tags attached and in the original packaging, are eligible for exchange or store credit only. NO REFUNDS. Accessories, jewelry, bathing suits, socks, sunglasses, cosmetics, underwear, altered items, special drops and limited release items are all FINAL SALE.

All sale merchandise is FINAL SALE and may not be exchanged.

No price adjustments on sale merchandise.

All timepieces have a two-year limited guarantee. Warranty does not cover damages due to water exposure or excessive extreme wear and tear. Timepieces are not returnable unless all items including the timepiece, warranty books, publications and warranty cards are included.

Holiday returns must be accompanied by a gift receipt and are eligible for return only if purchased after November 25th of the current year. The holiday return period ends on January 5th of the succeeding year. No holiday returns will be accepted after January 5th.

Store credits expire one year following the date of issuance. Credit holder must be present with the credit slip to redeem and have photo I.D. Credits are not transferable. Store credits may not be used to purchase gift certificates.